Cancellation & Refund Policy

01How our work is priced

vision provides custom design and development work: strategy, design, motion, code and launch. Because time, people and tools are committed to each project as it progresses, whether a cancellation leads to a refund depends on how far the work has gone and what it involved.

02Cancelling a project

You can cancel a project at any stage by telling us in writing, for example by WhatsApp or email. vision may charge for the work completed, the time spent, the resources reserved and any costs incurred up to the date we receive your cancellation.

03Whether a refund applies

Refunds are not automatic. We review each request individually, taking into account the work already completed, our operating costs, commitments made for your project and any third-party expenses. Where a refund is agreed, we will confirm the amount and how it will be paid.

04Third-party costs

Money spent on your behalf with other providers is generally non-refundable once it has been purchased or committed. This includes software licences, plugins, fonts, stock media, hosting, domains, advertising spend and media buying.

05Delivered or approved work

Work that has been completed, delivered or approved, and work carried out within the agreed scope, is generally not refundable, unless we have agreed otherwise in writing.

06Paused or delayed projects

If a project is put on hold or delayed, for example while waiting for content or approvals, we may need to review its status, the fees involved, the resources committed and our availability before work resumes. Restarting may follow a revised timeline.

07Separate agreements

Where your proposal, contract, invoice or other written agreement includes its own cancellation or refund terms, those terms take priority over this general policy.

08Changes to this policy

We may update this policy from time to time. The latest version is always on this page with its date, and continuing to use our services after a change means you accept it.

09Contact

To cancel a project or ask about a refund, contact us and include your name, your business name and the project concerned.

You can reach vision by WhatsApp or phone on +961 78 804 504, or by direct message on Instagram at @visionscale.me.